【Forwarded】National Chung Hsing University Officially Launches the Office of International Administrative Support to Upgrade Services for International Faculty and Students

To promote internationalization and create a friendly bilingual campus environment, National Chung Hsing University (NCHU), after nearly two years of preparation and with support from the Ministry of Education’s Higher Education Sprout Project, has officially launched the “Office of International Administrative Support” (OIAS) on February 1st, 2024. The event began with opening remarks from President Fuh-Jyh Jan, Senior Vice President for International Affairs Chi-Chung Chou, and Yushan Fellow Dr. Wilhelm Gruissem. This was followed by a successful unveiling ceremony, officially inaugurating services for the entire university community.

The “Office of International Administrative Support” (OIAS), a university-level cross-departmental task force, aims to integrate and establish cross-departmental communication mechanisms and build a comprehensive system for international administrative support. This encompasses the “International Students and Scholar Services” (ISSS) and the “English-speaking Service Contact”, providing international faculty and students with one-stop services and a bilingual information platform.

In its initial phase, 13 seed personnel from primary administrative units have been recruited as the “English-speaking Service Contact.” They are currently undergoing training in international competencies, communication skills, and cultural literacy to enhance the quality of international administrative services. Simultaneously, the “International Students and Scholar Services” (ISSS) have been actively engaging in integrating and translating essential information, as well as collaborating closely with the English-speaking Service Contacts to provide seamless services, effectively addressing administrative challenges encountered by international faculty and students due to unfamiliarity with departmental operations or language barriers.

Furthermore, NCHU has pioneered a user-friendly bilingual information platform called "ASK NCHU," which compiles translated common queries related to international faculty and students, along with procedures and information provided by corresponding administrative departments. In the case of unsolved issues, international faculty and students can book appointments online for one-stop consultation services coordinated by the International Students and Scholar Services (ISSS). The platform link is now prominently featured on the homepages of various administrative, academic, and research units within the university (https://iss.nchu.edu.tw/asknchu-en/), making it more accessible for the international community.

With the establishment of the Office of International Administrative Support, NCHU achieves a significant milestone in its pursuit of internationalization. The university has systematically implemented measures, including unifying the English names of internal units, installing bilingual signage across the campus, and improving the university's English website. These initiatives are designed to create a welcoming environment for international faculty and students, contributing to a happy and inclusive campus atmosphere.
 

NCHU Officially Launches the Office of International Administrative Support to Upgrade Services for International Faculty and Students

NCHU Officially Launches the Office of International Administrative Support to Upgrade Services for International Faculty and Students

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